The website www.trekngo.com is owned by TREKNGO TRAVEL AND TOURISM.
All bookings here are made with TREKNGO TRAVEL AND TOURISM and the booking terms mentioned herein below constitutes the entire agreement between the customer and Company. By making a booking with us and/or depositing payments with us for tour and travel services you confirm having carefully read, understood and accepted the below mentioned ‘Terms of Services’.
Visitors on our website are kindly requested to fill the Enquiry Form with all necessary fields mentioned there and submit the same to be sent to our office. Upon receipt of the booking request or travel enquiry a travel expert from our office will get in touch with you with the best available information and offers for the desired tour package or travel services. In the event the travel requirements are not clear in the booking form submitted by you to us, our team may contact you via email or phone no. provided by you in the booking form. No booking is considered as ‘confirmed’ unless a tour confirmation letter is sent by us to the customer after receiving the initial advance payments in our account.
Our tours are subject to availability. To make reservation for a tour with us, the customer requires depositing advance payments as may be conveyed by our travel consultant during the course of correspondence. No booking is treated ‘confirmed’ unless a confirmation letter is received by the traveler from our office after depositing the advance payments for the trip.
II) Balance Payments
It is the sole responsibility of the customer to make the balance payments at least 90 days prior to the start of the tour or as may be agreed / conveyed by our travel consultant during the course of correspondence. In the event of non-receipt of balance payment by the cut-off date, the Company will retain the right to treat the tour bookings as cancelled and the advance payment may be forfeited.
III) How to pay for your travel bookings
CANCELLATION AND REFUND
All cancellations must be intimated to our head office on phone followed by a written confirmation via email or fax. Telephonic cancellation will not be accepted as ‘cancelation request’. Cancellations for the independent/individual tour services should be made with a notice of not less than 7-15 days (According to Situation). The cancellation in case of group booking should be made at least 30 days prior to the date of commencement of the trip.
I) Amount will be refunded through Electronic Transfer or by the card (Debit/Credit).
II) Refund of amount will initiate after deducting the applicable cancellation Charges and service charge and both will be settled within 7 to 10 days of the day of cancellation request approved by TREKNGO TRAVEL AND TOURISM.